Unfortunately, due to risk of contamination, We Can Not accept returns or exchanges on any of our masks. For large orders, please contact us.
Our premium cloth face masks are authorized for use by the Food and Drug Administration (FDA)’s Emergency Use Authorization and comply with the Center for Disease Control (CDC) specifications. Please note that our cloth masks are not surgical masks and should not be used as such. This product is NOT intended for use in a clinical setting where the infection risk level through inhalation exposure is high. For more information on the FDA’s Emergency Use Authorization of the use of cloth masks, please visit the FDA’s Frequently Asked Questions Site. Visit our Frequently Asked Questions post to find answers to the questions we hear about our masks most often.
Q. I feel the ear loops are pulling on my ear. Why? Is this normal?
A. One of the reasons for LA Linen Mask high effectiveness is the soft seal it forms on the face. This is party achieved by pulling the mask tight on the face while putting about 0.1 lbs of pressure on the ear loops. Some may even feel like the ear is bending, because of the thickness of the loops. Most respirators and masks use a thin elastic as ear loops, which would fall behind the ear, but makes it extremely uncomfortable and painful after a few minutes. Even though you may feel some pulling on the ear, our soft ear loops eliminate any pain, and still forms a tight seal on the face.
