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Face Mask Frequently Asked Questions & Answers

Q. What size mask is right for me?

A. Our Full Size mask starts with a fabric pattern of 9 x 9 inches,  before it is pleated, bonded, and trimmed. That is just about the size  of a Tissue (Kleenex). So, to test the size, you can grab a tissue and  cover your nose, mouth, and chin. And on the sides of your face, you can  just pull the tissue together. The mask has been designed to cover a  large part of your face to offer the highest level of protection. But if  you find that too large, you can try our Small Size mask, which is a 7x 7 inches pattern.

Q. Ear Loops are too big for me, how can I adjust them?

A. The ear loops can be adjusted to a smaller size by using any elastic  band/ring, or any thread. By tying off a small part of it that would go   behind the head. You can grab a small part of the loop and wrap a band  or thread around it. As pictured here.

Q. Will your mask prevent my glasses from fogging?

A. Fogging of glasses while wearing a mask is a common issue. This  happens when the warm and humid exhale exits the top of the mask and  gets under the glasses. To help reduce this issue as much as possible we  have placed a nose wire inside the edge binding of the mask and have  made the binding of a soft stretch material which forms a soft seal on  the face. Adjusting the placement of the glasses on top of the mask may  help further. A trick our team members use by taking advantage  of the multiple layers of the mask is to pull the inner layer of the  mask up and above the tip of the nose while putting on the mask. Since  the outer layer is a stretch material, the inner layer stays in place and diverts the exhale away from glasses and prevents fogging.

Q. Why is the cost of an LA Linen mask so different than those I see on Amazon or in social media ads?

A. Of course, not all products are created equal. The Mask we designed  and produced was an item to maintain the health and safety of our own  team, family, and friends. We never paid any attention to saving costs,  all that mattered was making the most comfortable and effective mask. In  late March we started mass producing the masks for the health care  system, our community, and the public. We use materials made in the USA  that are of the highest quality. Today, you can purchase the masks we  designed for our loved ones, backed with decades of design and  production experience. We understand these days there are many choices  for face masks, and we never set out to be the cheapest option, our  intention was to be the Best. The many health care workers, essential  workers, and returning buyers tell us we have achieved our goal. And we  continue to improve our masks every day.

Q. I feel the ear loops are pulling on my ear. Why? Is this normal?

A. One of the reasons for LA Linen Mask high effectiveness is the soft  seal it forms on the face. This is party achieved by pulling the mask  tight on the face while putting about 0.1 lbs of pressure on the ear  loops. Some may even feel like the ear is bending, because of the  thickness of the loops. Most respirators and masks use a thin elastic as  ear loops, which would fall behind the ear, but makes it extremely  uncomfortable and painful after a few minutes. Even though you may feel  some pulling on the ear, our soft ear loops eliminate any pain, and  still forms a tight seal on the face.

Q. Does the mask have a pocket for a filter?

A. No, our masks do not have a pocket as to not compromise the integrity  of the continuous fabric that works to filter any droplets. Our     testings have shown that any cut or "Pocket" in the layer of the mask  greatly reduces its effectiveness. In our study, adding a pocket reduced  the effectiveness from 79% to 27%. Our masks now also have a 3rd layer  in the middle which is made of Polypropylene/Cotton Polymer offering the  highest cloth filtration.

Q. Who gave you the 98.8% certification and what does it mean?

A. Nelson Labs, a Sotera Health company, is  the  industry-leading global provider of lab testing and expert consulting  services. They perform microbiological and analytical laboratory tests  across the medical device, pharmaceutical, and tissue industries. The  company is regarded as a best-in-class partner with a strong track  record of collaborating with customers to solve complex issues.

Nelson Labs logo

Nelson Labs did a study on our 3nd generation of masks (3-layer) and  determined that the masks had a 98.8% Bacterial Filtration Effectiveness  Certification. Simply stated, this means the masks are 98.8% effective at  preventing airborne pathogens larger than 0.5 microns from passing  through. This is very effective compared to using other types of cloth  face coverings. However, the main reason to wear cloth face masks is to prevent your droplets from spreading and supporting the reduction of community spread.

Q. Why are the LA Linen masks so roomy instead of very fitted like I see on other people?

A. Our research proved that by airing on the side of larger, we can not  only ensure a proper fit for the majority of people, but we can also  make sure that people have the jaw mobility to easily speak and breathe  freely, all day if needed. The size of the mask also helps people reduce  the need to touch the mask to make adjustments or touch their faces  while wearing it.

Q. Lots of companies say their products are made in the USA, how do I know your products actually are?

A. Our identifications can be found here.As the business owner, I have been a part of the Los Angeles textile  district for 29 years. There is hardly any established and reputable  business around here that would be unknown to me. As large of a  geographical area as it may be, we are a community. We share suppliers,contractors, landlords, brokers, designers, bankers, and at times we  share the same market. Yet, in the past few months, I have seen many newnames coming around online selling just about everything we desperately  need, all claiming to be part of our community. Sadly, many such claims  are false. So, I suggest you do your research and check out how long  the seller has been in business, who is associated with the organization  and ask about where their products are physically made, not just where  the products are located currently. A simple Google search about  thesite or company can help you see their history. Keep in mind there were  no face mask producers in Feb 2020, and any reputable manufacturing was  busy making something else. For example, a simple search for    would result in a very long history of event linens sold by every major  platform around the globe. We manufacture all of our masks in our Los  Angeles factory. 

Q. Where do the masks ship from?

A. Our face masks ship directly from our Los Angeles, CA factory.

Q. How soon will I get my masks?

A. In most cases, your mask will ship out of our Los Angeles, CA  factory in 1 business day. We include complimentary standard shipping to  the contiguous United States via US Post First Class package. Transit  time vary from 3 up to 15 days depending on your location. We do offer   expedited shipping at checkout. 

Q. How should I wash my masks?

A. We recommend washing with mild detergents on a warm/cold cycle and drying with low heat (or hang-dry). The CDC has recommendations for how to wash your mask that also match our guidelines.

Q. Your Manufacturers care instruction differs from CDC. Why?

A. Our mask care instruction is machine wash with Warm Water, and low  heat dry, or hang dry. CDC has a general recommendation of washing with  hot water, as CDC care is based on 100% cotton fabric which most  manufacturer use. Our 3 layer fabrics are highly specialized fabric for  Filtration, Skin Comfort, and mask form. This mask should be cleaned in  Warm water, and is also Color Bleach Safe. Please follow the instructionfor care:

Q. I can not click on “Agree to terms”. What do I do?

A. This is due to a security setting in your browser and/or device. You can generally solve this by updating your browser, or using a different browser, or a different device.

Do you have a question that you feel is not answered? Please feel free to email our team  Most of those on our support team are working from home and will answer your question within hours, not days. 

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